App loses / deletes server configuration

[litronics]

Model Name: Iphone 12
Software Version: 17.5
App version: 2024.4(2024.624)

Home Assistant Core Version
2024.5.4

Describe the bug
The Iphone forgets the server configuration and starts without any configured server. When configuring a new server, the app works as expected.

To Reproduce
Configure a Server and wait for a few hours without using it.

Expected behavior
Server is stored and remembered all the time (as on our Iphone 15)

[bgoncal]

Can you reproduce the issue?

[litronics]

Good question.
There is no action we can take to reproduce it directly.
It just happens when the app is not used for some time.

[bgoncal]

Good question. There is no action we can take to reproduce it directly. It just happens when the app is not used for some time.

So it happened more than once?

[litronics]

Yes, otherwise I would have thought that we might made a mistake while configuring the server.

As said earlier - there is no specific action we can take to reproduce this.
After configuring the server the app works fine with no issues.

After not using the app for a while, the server configuration is gone and we need to reconfigure the server. I don't know the exact time required to loose the server configuration but I guess its either some background task, a wakeup procedure after reactivating the app or an IOs issue with the storage causing that issue.

Just as a side note - there is enough free space on the iphone and it shouldn't be an issue to store the configuration :)

Is there some kind of log I can turn on, which logs all what happens when the app is not actively used?

[bgoncal]

In the App settings inside "Debugging" you can find a button to export logs, when this happens again please do so (after login of course)

[litronics]

2024-05-27_12.34.11+0200.logs.zip

These are the logs from the App. There are some errors but I don't know if they are related to our issue.

[bgoncal]

So it happened again?

[litronics]

actually yes - we just didn't use the app for a few hours and had to reconfigure the server.

Here the new logs:
2024-05-27_19.10.56+0200.logs.zip

[bgoncal]

Let's try deleting the App from the devices that have the problem, rebooting and installing the latest App Store version 2024.5

[litronics]

Unfortunately the same behaviour.

Here the logs:
2024-05-29_22.52.19+0200.logs.zip

[zacwest]

You're signed in as a local only user. Accessing outside your local network is expected to fail.

[litronics]

You're signed in as a local only user. Accessing outside your local network is expected to fail.

You may be right. But that is not the issue.
The issue is that HA starts as it hasn't been connected to ANY sever previously. After an hour not using HA it just forgets all configured connections.

I am also sure that this is not the issue, because it is working wit our other iPhone. Therefore I am sure that this is somehow related to some kind of setting or permission or whatever on that phone.

[fenderle]

I have the same issue here with my phone and my wife's phone. It's super annoying and started a while ago. Not exactly sure when. Everything is at the latest version.

I just deleted and reinstalled the app with cleaning all the data, also revoking all refresh tokens and disabling the ip banning in HA.

[mundschenk-at]

I think the issue is triggered when it can't access the configured (external) address a certain number of times. I can reproduce it at will when switching between a non-WiFi network that is allowed to access the server and a WiFi network that is not.

[litronics]

I think the issue is triggered when it can't access the configured (external) address a certain number of times. I can reproduce it at will when switching between a non-WiFi network that is allowed to access the server and a WiFi network that is not.

Interesting idea - however, we do have two iPhones, one is working the other one shows that behavior. Therefore I would guess, that accessing the address is not the issue.

[mundschenk-at]

It may not be the only trigger for the issue, but it apparently is a trigger.

[litronics]

Funny thing though - after updating HA Core to a newer version it works now and both iPhones are connected without any issues.

Currently we are running version: 2024.6.2

[mundschenk-at]

@litronics That might have removed the trigger for your case, but not the general issue. I am running 2024.6.4 and I can (unfortunately) still reproduce the issue whenever I am on the wrong network.

[litronics]

@mundschenk-at That seem to be a different issue than mine. Probably it would be a good idea to open a new issue. There you can describe precisely how you are able to reproduce that issue.
In our case we just didn't use the app for some time. But in your case you seem to be connected to the wrong network - this could be a standard behavior from the app.

[mundschenk-at]

It's not the wrong network per se, just one not authorized. I don't think the app should ever delete the configuration without prompting by the user.

Not sure when I'll have the time to create a new issue since I am on the road (which is why I noticed), but OK.

[ChristopherGerdes]

FYI, this has started happening to me as well as of about a week ago.

It seems to only happen when I'm accessing it from cell (rather than on my home network), but it does not always happen when I'm accessing it from my cell.

[grownuphacker]

Just dropping in to say I'm experiencing the behaviour from about a week ago. Everything latest version on an iPhone 15. If there's any debug logs I can send to help, just ask.

My setup is an auto updating docker container (does not happen after updates) and multiple AP roaming wifi. Periodically simply forgets all server data.

[tragram]

I'm having the same issue (external access on my own domain via Cloudflare). It has happened several times with different iPhones (I set up someone else's phone and on the next day, the server was not there). Luckily appears to be fixable by allowing external access for their account.

[grownuphacker]

Interesting detail - I'm also using a personal domain on CloudFlare and we're having multiple isolated intermittent faults on CloudFlare proxy at work (SaaS software).

[guidau]

I have had the same problem for about 4 days. I use Nabu Casa and a virtual HAOS image. I have the same behavior on my iPhone and iPad.

[ChristopherGerdes]

This appears to still be happening. Can we reopen it?

[bgoncal]

Continue the discussion here: #3141 (comment)