iOS app "An error has occurred" not a recognized Bitwarden server #5299
Replies: 13 comments
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What are the logs of Vaultwarden and your reverse proxy? |
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VW logs show nothing suspect: Traefik doesn't log anything INFO or higher. A new account and other existing accounts have the same issue. I should also mention that there is no issue logging into the web app. |
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Bitwarden seems to want to detect vaultwarden servers... EDIT : I'm not able to reproduce the issue on IOS 2024.12.0 (1740) & Web 2024.6.2c |
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That is horrible if it’s intended to disable if the server is VW. Thanks for trying to recreate. Just confirming you tried deleting app data and then connecting with a fresh install? |
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Uninstall/install mobile application + install new vaultwarden environment. |
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I did uninstall/install iOS app before. The app works on a public instance. I haven’t taken the step yet to rebuild VW. It’s odd there is just no log in VW to help troubleshoot further. Almost like the request is rejected before it’s routed |
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I would not recommend using any random public Vaultwarden instance. Do you have the sneaky proxy feature enabled on iOS? |
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Also, did you filled in only the first entry of the self-hosted settings or all? |
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I just tested it on an older iOS device i have, and it works just fine for me. I'm using a Valid Let's encrypt cert btw. |
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That detection is only done to modify the error message to emphasize it's a third party server and not an official Bitwarden. |
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If you do not see any log attempt even with debug logging enabled, then it's one of these items.
Check all the steps in between for logs and errors. |
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Thank you. I believe I discovered the issue. I had some deny/allow rules that allowed the app access to VW through the proxy. Specifically:
I believe that the latest version of the app must be making a call to another endpoint that was being blocked. Allowing all resolved the issue, and it also explains why neither Traefik or VW were not logging any issues. I wasn't able to determine what additional endpoint is being called. |
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Hi everyone, I could resolve the issue by allowing the "Local Network" permission for the Bitwarden App in the iOS settings. I used the vaultwarden server with the latest tag and the latest iOS app and it works just fine and syncs. I tested it on two different iPhones (XR and 11). |
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Vaultwarden Support String
Your environment (Generated via diagnostics page)
Config & Details (Generated via diagnostics page)
Show Config & Details
Environment settings which are overridden: SIGNUPS_ALLOWED, ADMIN_TOKEN
Failed HTTP Checks:
Config:
{ "_duo_akey": null, "_enable_duo": false, "_enable_email_2fa": false, "_enable_smtp": true, "_enable_yubico": true, "_icon_service_csp": "", "_icon_service_url": "", "_ip_header_enabled": true, "_max_note_size": 10000, "_smtp_img_src": "cid:", "admin_ratelimit_max_burst": 3, "admin_ratelimit_seconds": 300, "admin_session_lifetime": 20, "admin_token": "***", "allowed_iframe_ancestors": "", "attachments_folder": "data/attachments", "auth_request_purge_schedule": "30 * * * * *", "authenticator_disable_time_drift": false, "data_folder": "data", "database_conn_init": "", "database_max_conns": 10, "database_timeout": 30, "database_url": "***************", "db_connection_retries": 15, "disable_2fa_remember": false, "disable_admin_token": false, "disable_icon_download": false, "domain": "*****://**************", "domain_origin": "*****://**************", "domain_path": "", "domain_set": true, "duo_context_purge_schedule": "30 * * * * *", "duo_host": null, "duo_ikey": null, "duo_skey": null, "duo_use_iframe": false, "email_2fa_auto_fallback": false, "email_2fa_enforce_on_verified_invite": false, "email_attempts_limit": 3, "email_change_allowed": true, "email_expiration_time": 600, "email_token_size": 6, "emergency_access_allowed": true, "emergency_notification_reminder_schedule": "0 3 * * * *", "emergency_request_timeout_schedule": "0 7 * * * *", "enable_db_wal": true, "enable_websocket": true, "enforce_single_org_with_reset_pw_policy": false, "event_cleanup_schedule": "0 10 0 * * *", "events_days_retain": null, "experimental_client_feature_flags": "fido2-vault-credentials", "extended_logging": true, "helo_name": null, "hibp_api_key": null, "http_request_block_non_global_ips": true, "http_request_block_regex": null, "icon_blacklist_non_global_ips": true, "icon_blacklist_regex": null, "icon_cache_folder": "data/icon_cache", "icon_cache_negttl": 259200, "icon_cache_ttl": 2592000, "icon_download_timeout": 10, "icon_redirect_code": 302, "icon_service": "internal", "incomplete_2fa_schedule": "30 * * * * *", "incomplete_2fa_time_limit": 3, "increase_note_size_limit": false, "invitation_expiration_hours": 120, "invitation_org_name": "Cloud", "invitations_allowed": true, "ip_header": "X-Real-IP", "job_poll_interval_ms": 30000, "log_file": null, "log_level": "info", "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f", "login_ratelimit_max_burst": 10, "login_ratelimit_seconds": 60, "org_attachment_limit": null, "org_creation_users": "", "org_events_enabled": false, "org_groups_enabled": false, "password_hints_allowed": true, "password_iterations": 100000, "push_enabled": false, "push_identity_uri": "https://identity.bitwarden.com", "push_installation_id": "***", "push_installation_key": "***", "push_relay_uri": "https://push.bitwarden.com", "reload_templates": false, "require_device_email": false, "rsa_key_filename": "data/rsa_key", "send_purge_schedule": "0 5 * * * *", "sendmail_command": null, "sends_allowed": true, "sends_folder": "data/sends", "show_password_hint": false, "signups_allowed": false, "signups_domains_whitelist": "", "signups_verify": false, "signups_verify_resend_limit": 6, "signups_verify_resend_time": 3600, "smtp_accept_invalid_certs": false, "smtp_accept_invalid_hostnames": false, "smtp_auth_mechanism": "plain", "smtp_debug": false, "smtp_embed_images": true, "smtp_explicit_tls": null, "smtp_from": "********************", "smtp_from_name": "Vaultwarden", "smtp_host": "**********************************", "smtp_password": "***", "smtp_port": 587, "smtp_security": "starttls", "smtp_ssl": null, "smtp_timeout": 15, "smtp_username": "********************", "templates_folder": "data/templates", "tmp_folder": "data/tmp", "trash_auto_delete_days": null, "trash_purge_schedule": "0 5 0 * * *", "use_sendmail": false, "use_syslog": false, "user_attachment_limit": null, "user_send_limit": null, "web_vault_enabled": true, "web_vault_folder": "web-vault/", "yubico_client_id": null, "yubico_secret_key": null, "yubico_server": null }Vaultwarden Build Version
v1.32.6
Deployment method
Official Container Image
Custom deployment method
No response
Reverse Proxy
Traefik 3.2.2
Host/Server Operating System
Linux
Operating System Version
iOS
Clients
iOS
Client Version
2024.12.0 (1740)
Steps To Reproduce
In Bitwarden app:
Expected Result
Log in and see vault.
Actual Result
Get error message: "An error has occurred. This is not a recognized Bitwarden server. You may need to check with your provider or update your server."
Logs
Screenshots or Videos
Additional Context
I have another iOS installation that works perfectly, but it is using v2024.11.0 (1680). This is a new iPhone. I have a theory that because it's a new os install, it has installed an updated version of the Bitwarden iOS app (v2024.12.0 (1740)).
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